Last updated November 5, 2026
This policy explains what Ventzon LLC does with the information you give us when you order a visit or contact us.
What we collect
Your name, email address and, if you give it, a phone number. The details we need to find the grave: the cemetery and its address, the name on the headstone, the years on the stone if you give them, and any section or plot number.
Your order history, the photographs we take on visits, and any messages you send us.
If you order flowers for someone else, the email address you give for them. We use it only to send that photograph.
If you have an account, we keep the email address you sign in with and the orders, visits and messages attached to it. The password is stored by our authentication provider as a one-way hash: we never see it, and it cannot be read back out of the database.
Why we hold it
To carry out visits, to email you the photographs, to bill you, and to answer questions about an order.
We do not sell personal information, and we do not use it for advertising.
Photographs
Photographs are of the grave and the placement. We do not photograph people, and we do not ask for or want photographs of people.
If you send us a photograph to help us find a grave, we keep it with the order so the next visit is easier.
Payments
Card details are entered into Stripe and are never stored on our servers. We receive only the confirmation, the last few digits, and the billing details Stripe needs to show us a payment.
Who we share it with
Only the people and services that make the work possible: the caretaker who carries out a visit, who sees only the details needed to find the grave and complete it; payment processing; the email provider that sends sign-in links, order confirmations and visit photographs; and the hosted database that holds accounts and orders. They process information on our instructions.
We may disclose information if we are legally required to.
Where it is stored
Accounts and order records are held in a database hosted by Supabase in the United States (Ohio). Emails pass through our email provider on their way to you, and card payments are handled entirely by Stripe.
If you are outside the United States, this means the information described above is transferred to and stored in the United States.
Cookies
We use only the cookies needed to keep you signed in and to process a payment securely. We do not use advertising or tracking cookies.
Children
Our service is for adults. We do not knowingly collect information from anyone under 18.
How long we keep it
Order records are kept while the order is active and afterwards for as long as tax and accounting rules require. You can ask us to delete anything that is not needed for those records.
Your choices
You can ask for a copy of what we hold, ask for a correction, or ask us to delete it. Email us and we will respond within 30 days.
Changing your password is on your account page, and a forgotten one is reset by an emailed link. Signing out clears the session on that device; closing your account removes the sign-in, and any order the law requires us to keep is retained without the account attached.
Questions about this policy can be sent to hello@aloflora.com.