Refund policy

Subscriptions are billed monthly in advance. Cancel any time before the next billing date and no further payments are taken — there is no notice period and no cancellation fee. The month you have already paid for runs to its end, so visits already scheduled in it still happen. You can cancel or change a plan yourself from your account; writing to us works too.

If a payment has already been taken for a month in which no visit has happened, email us within that month and we will refund it.

Cancel up to the day before the agreed date for a full refund. There is no cancellation fee.

If you cancel on the day itself, we may already have bought flowers for the visit, so we will move the visit to another date instead of refunding it.

If we cannot reach the grave, or a visit is not possible because of a cemetery closure or severe weather, we will rebook it. If a rebooked date does not suit you, we will refund that visit.

If we start a clean and find that the stone is too fragile to work on safely, we stop, tell you why, and refund the clean.

A visit that places flowers and cleans the stone on the same visit is refunded in the same way as any other one-time visit: cancel up to the day before for a full refund. If the clean cannot go ahead safely but the flowers still can, we will tell you before we go and refund the difference between the two prices.

Email us with the name the order was placed under and the order number if you have it. We will confirm a refund to the card that was used, or offer an alternative if you prefer.

Questions about this policy can be sent to hello@aloflora.com.